You will find plenty of stories about fake AliExpress.com sellers circulating around the web. Over recent years, AliExpress.com has thrown enormous resources into fighting this, so scammers are now a quite rare event. Although the platform is taking care of improper suppliers itself, we still suggest that you check your sellers, so that you can guarantee your customer’s good service and satisfaction with the product.
Here are some top tips on how to select the best suppliers.
1. Don’t Always Go For the Lowest Price
Typically, the price on AliExpress.com goes down with the quality. So don’t get overly excited when you find the same product at a fraction of the price. There are a lot of sellers offering similar products on AliExpress.com. Be sure to compare prices different suppliers set. If a number of sellers have similar prices on the same product, but one supplier has a significantly different price, this usually indicates that they have compromised on the quality of the product.
Although a lower price does not necessarily mean lower quality and vice versa, we highly recommend you avoid the following situations:
Keep in mind that Chinese sellers on AliExpress.com have very tight margins and understand them well. This is why a higher price normally means a better quality product.
2. Buy From Suppliers That Have 95% and Higher Positive Feedback
Two most important things while evaluating AliExpress.com sellers are their Feedback Score and Positive Feedback Rate. The Feedback Score indicates the seller’s sales volume, while the Positive Feedback Rate represents the feedback rate that supplier has received. Always aim for 95% and higher positive feedback rate and at least a 2,000 feedback score.
Obviously, this doesn’t automatically mean that a supplier with a 500 feedback score is not to be trusted. However, it is a good general measure to go by.
If a particular product does not yet have any feedback, look up the other products in the same category of that supplier and check the feedback. You won’t want your customers to become the testers for some sellers start selling other vertical products.
To import reviews from AliExpress to your store in the fastest way, go for Ali Reviews.
3. Be Careful With Brand Products
Genuine, known brand products on AliExpress.com are very rare. Always try to avoid popular brand products in your store, as they may not be authentic.
4. Avoid the “out of stock” drop shipping mistake
We learned early on how much we actually lose by saying “sorry, we’re out of stock” to a customer. So we made a strategic decision to source multiple suppliers for the same or at least similar products.
If supplier A went out of stock, we would drop ship from supplier B even if he had higher prices. In case we had no way to source the exact item from a different supplier, we would offer an upgraded product. Even if it meant making no profit or losing a few bucks on the specific transaction. With the long run, this strategy proved itself with a growing base of returning customers.
For a seldom worst case scenario, we would order the product from another eBay /amazon seller – usually making no profit, but still keeping our customer happy!
Pay Attention to the Responsiveness of the Supplier
Let’s say you have an emergency situation — a customer files a dispute on your PayPal account and insists on a reshipment. You want your supplier to respond to you immediately, don’t you?
To protect yourself against such situations, always check how responsive the AliExpress.com supplier is before importing their product. Write them a message via AliExpress.com and see how quickly you will receive an appropriate response. You can even create a fictional scenario where you say you haven’t received your order. Note how long it takes for your seller to reply and how they handle the situation.
5. Order Samples
When the primary due diligence of the supplier is done and you have imported their products to your store, place a couple of test orders. If funds allow, we suggest that you order 3–5 samples from different sellers. You won’t, of course, be able to order samples of all products you are planning to sell. Let try ordering from as many sellers in your store as possible to see how long the delivery actually takes the quality of the product, and the packaging used for shipping.
While it makes perfect sense to order samples before selling them in your store, it may also be useful to wait until you have already imported their products. Provided that you’ve carefully checked the supplier before importing their products (contacting, feedback score, comparing, etc.). Your actual sale could be the final validation step for whether to keep them as a supplier.
6. General Safety Tips — Buyers’ Safety Programme
AliExpress.com guarantees a Full Refund if a customer doesn’t receive the order or Partial Refund if the item is not as described. If the order hasn’t arrived within the promised time, or if the product differs from the described, simply contact the seller or submit a refund request by clicking Open Dispute. There you can formally discuss possible solutions with the seller. If you are not satisfied with what the seller’s suggestions, you can Escalate Dispute to AliExpress.com. They will then mediate between you and the seller to resolve the issue.
Share with us the most useful tips that you use to select your AliExpress suppliers! This may interest you: Top 10 Most Potential Niches From AliExpress In 2017