What's New

Old-order Review Request has been firstly introduced on our app since 22nd Nov, 2021. And we believe that this feature could help our merchants a lot in collecting reviews from their previous buyers who already made purchases before merchants installed Ali Reviews.

Since our app is now embedded in Shopify, which requires some features’ rules must be altered accordingly so that they can perform properly in embedded apps as well as serve the user experiences better. We’d like to provide you with a clearer rule updated about this feature as below:

1. What are the Old-order review requests?
   Old orders are counted as your fulfilled orders in the last 60 days prior to Ali Reviews installation, then you can start collecting reviews of these orders using the function of Email Review Request.
   
2. How does this feature work?
   You can find this feature in Auto Request/ Email Review Request.
   

– Old-order review request is only available from Essential Plan, limited request is also based on each plan:
Essential: 500 orders
Premium: 1,500 orders
Enterprise: 2,000 orders

– This feature is a one-time request, which means all of your old-fulfilled orders shall be sent once and for all. Once you already sent old-order requests in any available plan, you would no longer send the remaining requests in any higher plan upgraded.
For example:

• Total old-orders you got: 1,570
• Your current plan: Essential
• So the actual number of orders could be sent for request is 500 (Assuming that each order also gets valid emails)
  

– After the requests are successfully sent, you can track the number of success requests in the header notification on the function block, details can be also referred to the Request Dashboard in Auto Request menu.

Please be noted that:
A. Only orders with valid email could be sent for email requests.
B. In case, the number of requests is so huge, the email request could take a moment to be processed, you can check the request performance after the processing is done.
C. The remaining orders will be cut off for sending requests whether you have your plan upgraded or not.
D. For current users who still have remaining-old orders on waiting list to be sent in the following months, we’re sorry to inform you that those orders will no longer be able to be sent starting 20th Sep, 2022.

Thank you for your understanding with our updates.

If you have any questions, feel free to reach out to us via live chat with us or drop us an email at Support Team.

1. Promotion name: OneCommerce Grand Launch Offer
2. Promotion period: 6/9/2022 – 6/10/2022
3. Eligible plans: Free, Starter, Essential, Premium and Enterprise
4. Scope of application: 

• Apply to new users installed Ali Reviews from 6/9/2022 to 6/10/2022.
• One-time valid code is only applicable within the trial period.
• Extend more 23-day free trial for all plan applied code within this eligible program.

5. Program offer:
   1. Free plan will redeem a 30-day free trial of Starter 
   2. Paid plan will redeem a 30-day free trial of current plan

* Please keep in mind that:
These offers shall be applied for first-time users only.

6. Program terms and conditions: 

• This offer shall be applied only for Shopify store owners, who are using Shopify paid plan.
• All of the promotions offered shall be applied within a 7-day trial.
• Once you have successfully claimed the offer before and then reinstall or downgrade back to Free plan, the code shall not be applicable anymore since this is the one-time promo code.
• After the 30-day promo code expires, the app subscription will be automatically charged on your monthly Shopify Billing as usual.
• Our current 30-day unconditionally refunding request shall NOT be applied since the date of this promo code successfully applied on your account.
• This Promotion shall be offered on a “first come first serve” basis and may be early ended in case our offers changed without prior notice.
• These Promotions shall not be applied in conjunction with any other offers, discounts or promotions occurring in the same period.

7. General terms and conditions:

• Ali Reviews reserves the sole and exclusive right to refuse offering the Promotion, giving the products/services to any eligible Clients considering using a virtual account, fake account, incorrect data entry, fraud or other similar circumstances or violates any part of these Terms and Conditions of the program.
• By participating in the Promotion, Merchant by default accepts all Terms and Conditions of the Promotion as listed.

If you have any concerns about this Promotion or our adherence to it, please contact us at support@fireapps.io.

This week, we’re proud to introduce Glossary, a brand new feature of the Transcy app. This will help you to obtain higher-quality translations while saving time on manual editing.

Why you need to refine machine translation

Automatic machine translation is amazing. It saves you tons of time and effort. 

Machine translation, however, has downsides. Sometimes the translations can be weird and confusing, or even incorrect.

For example, the English word “Home” on a website navigation, which means “Homepage” (the front page of a website) in the context of an online store, can be mistranslated into “Domicile” in French, which means “house”.

Sounds weird, right?

That’s why we usually need a second layer of manual review and making edits for machine translation where necessary. Transcy has made it way easier and faster with Glossary – a new effective tool that helps your  translation be more accurate and natural.

What is a Glossary

A Glossary is a set of custom translation rules. It describes exactly when and how to translate a specific word or phrase.

By using Glossary, you can condition a specific word or phrase to be always translated in a particular way in each target language, or exclude them to be never translated.

To add a new rule, go to the Translation menu >> Glossary, then click “Add new rule”.

Transcy allows you to set up advanced rules with detailed setting options. You can decide the translation type for each rule, as well as which language and resource type this rule applies to.

For example, the sample problem we mentioned above can be resolved by including a new Glossary rule like follows:

For the step-by-step instruction, visit our article at https://support.fireapps.io/en/article/how-to-use-glossary-feature-in-transcy-51d5ei/

When to use Glossary

You might use Glossary for the following use cases:

• Product names
• Multi-meaning words
• Etc.

*Glossary rules only apply for Advanced languages.  

*The Glossary feature is only available for Growth and Premium plans. Learn more about Transcy’s plans here.

You can go to Shopify admin / Apps / Transcy / Pricing and upgrade to Growth or Premium to use this tool.

If you have questions or concerns, please reach out to support via live chat or email support@fireapps.io. 

This week’s release is here! This time, we’d like to introduce the changes in Transcy’s pricing plan names, as well as some improvements including auto sync markets’ data in Language and Currency menus.

Changes in pricing plan names

As the Transcy app has expanded and more features have been introduced, we’ve thought it’s a good idea to make a few changes in the name of pricing plans to better clarify which plan merchants should choose for their business.

Apart from the updated name in ‘Your account’ section and in your billing, you should not notice anything different. Each plan’s price and features will remain the same.

Auto sync language and currency settings from Shopify Markets

Previously, users had to click ‘Sync market’s data’ in Language and Currency menus to check if a specific language or currency was connected with their Shopify Markets or not. 

Now, we made it more convenient for you: the markets’ data is automatically connected to Transcy without having to click ‘Sync markets’ data’. 

Alongside this update are a few improvements which you can find listed below: 

• Fix duplications in third-party app translations
• Improve translation speed.

If you have questions or concerns, please reach out to support via live chat or email support@fireapps.io.