How to create a staff account, and/or why does support team need it?
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We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first.
However, in some difficult situations where we need to investigate deeper, a staff account is compulsory for us to understand your problems further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leaking your valuable information.
HOW TO SEND STAFF ACCOUNT TO US
You should create a staff account to email: support@fireapps.io for us to log in and check your issue(s).
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Make sure to give us Products, Apps, Theme (and Orders) access permission (Orders permission is needed if you have problem with Ali Orders app) .
HOW TO CREATE STAFF ACCOUNT
You can read this official instruction from Shopify to create a staff account for us.
Or you simply go to the Shopify Dashboard > Settings > Account (or Plan and Permission):
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Then Staff Accounts > Add Staff Accounts:
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Enter a first name (FireApps), a last name (Support), and an email address (support@fireapps.io) for the new staff member > “Send invite” to us:
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And that’s all. Good luck for a new staff account!
The last one, if you have any questions, don’t hesitate to contact us via live chat or send email.
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